School Pre-Pay Program
Frequently Asked Questions
What will my pictures look like?
What should my child wear to Picture Day?
How do I order pictures?
What if I miss the order deadline?
Can I order just one picture?
What if my child missed the original Picture Day?
How long does it take to receive my picture order?
What if I don't like my pictures?
Can I order more portraits after I receive my picture order?
Can I purchase portraits from the previous year?
Will my child's picture be used in the school yearbook?
Can I make copies of the portraits on my own?

Q: What will my pictures look like?

Unlike most school pictures, our unique portraits are taken outdoors, allowing for a natural, softly focused background. The outdoor setting also helps the students to relax, creating a portrait that parents are proud to display. Please read your order form for specific information about possible weather delays. If necessary, photos may be taken indoors with a neutral backdrop.

Q: What should my child wear to Picture Day?

Our photography looks best when your child wears colorful clothes that are neat and comfortable. Their portraits could potentially show most of the upper torso and even the tops of legs, so be sure they wear an outfit that is appropriate for this composition. Hats are not allowed, and if they wear a hat to school on Picture Day remember that their hairstyle could be affected by it. Keep in mind that our photographers are not permitted to make physical contact with the children, and therefore will not be able to fix their hair, straighten jackets, etc. If you have specific style requests, please tell our photographer on Picture Day.

Q: How do I order pictures?

It's simple. Prior to Picture Day your child will bring home an order form. Fill out the form and have your child turn it in to the photographer on Picture Day. If you place an order after Picture Day there is a $5.00 late fee, and the order form must be mailed directly to Coffee Pond Photography. Additional order forms may be available at the school office. Please read your order form for specific details. Some schools have special situations with different ordering instructions.

Q: What if I miss the order deadline?

Don't worry. We take everybody's portrait on Picture Day whether or not an order has been placed. If you miss the deadline and still wish to purchase a package, simply mail your order form directly to us. Keep in mind that there is a $5.00 late fee for all orders placed after Picture Day. Also remember that your package may not be distributed along with the others. It may be mailed directly to your home within the few weeks following the initial distribution.

Q: Can I order just one picture?

Our order forms have several packages to choose from, and we strive to accommodate a variety of portrait needs. While we do not sell photographs on an individual basis, we do offer economy-sized packages. Only the packages listed on the form are available for purchase. There are no exceptions or customizing. Please read your order form for specific details.

Q: What if my child missed the original Picture Day?

No problem. If your child is absent or unavailable on the original Picture Day, he or she is automatically signed up for the Retake Day, which is scheduled to take place a few weeks after the original packages are distributed (see calendar for scheduled dates). You will not be charged the $5.00 late fee if your child misses Picture Day, provided that the order is turned in to the photographer on Retake Day.

Q: How long does it take to receive my picture order?

Portrait Packages will be delivered to school for distribution to the students approximately 3-5 weeks after Picture Day. Coffee Pond Photography is not responsible for distribution once the packages have been delivered to the school.

Q: What if I don't like my pictures?

If you are unhappy with the results of your child's portrait for any reason, you may elect to have a retake or a refund. Retake Day is scheduled to take place shortly after the portrait packages are first distributed. If you choose to have your child retaken, have your child bring the original package to school to return to the photographer on Retake Day, but be sure to keep the class photo as they will not be reprinted. We cannot produce a new package until the original one is returned to us in full. If your child is in elementary school, please let his or her teacher know in advance that you wish to participate in Retake Day. If you would like a refund, simply mail the entire undamaged package to Coffee Pond Photography within 10 days of receipt. If you choose to keep only the class photo the cost will be deducted from the total refund amount. Please read the information sheet inside your portrait package for specific retake and refund details.

Q: Can I order more portraits after I receive my picture order?

Absolutely. A reorder form will be included with your portrait package and you may order additional prints as often as you wish through May 1st of the following year.

Q: Can I purchase portraits from the previous year?

If you wish to purchase prints from previous years, please email our Customer Care Lifeguards for availability information. We will only be able to process these requests during our off-season, from February though August. Please be aware that an additional processing fee may be added to your order.

Q: Will my child's picture be used in the school yearbook?

To obtain this information, you should contact the yearbook advisor at your child's school.

Q: Can I make copies of the portraits on my own?

If you need more prints, simply download our reorder form by visiting www.coffeepond.com/pdf/reorder.pdf. Coffee Pond Photography's images are protected under copyright law, and therefore cannot be legally copied without permission. Please feel free to email our Customer Care Lifeguards by clicking here. lifeguards@coffeepond.com with any questions or special requests concerning this matter.
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